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If you have questions about bidding, bid retraction, auction format, or registration please consult our Frequently Asked Questions section which may help answer your questions and clarify many of our policies. If you have a question about product, payment, or shipping status please click here to contact us, Major League Baseball Auction Customer Service representatives are available to assist you Monday through Friday, 9 AM - 6 PM EST. In rare cases of shipping damages, please contact MLB.com Customer Servicea within 48 hours of delivery for return instructions. It is up to the discretion of MLB.com whether or not a return request will be accepted. Due to the unique nature of each item, all sales are final. As a courtesy we will attempt to contact you if your credit card is not processed successfully, but should it fail we reserve the right to cancel the transaction. If you are a returning user please make sure that your credit card information is updated before bidding. If you are the winning bidder, the card you entered to bid will automatically be charged for this purchase. PayPal can only be accepted for “Buy Now” purchases we do not accept checks, money orders, or any other payment methods. MLB.com Auctions accepts Mastercard, Visa, Discover, American Express and PayPal only. You should contact your local customs office for further information. Charges for duties, taxes and the carrier's collection fee are in addition to your shipping charge and must be incurred by you. When placing an order on MLB.com, you are considered the importer of record and must comply with all applicable laws and regulations. Your local government determines duty and customs charges depending on where the merchandise is made and what it is made out of. All International customers are responsible to pay for all applicable duty and customs charges. Duties and TaxesĪs of Januplease note that all bid amounts for charity auctions are inclusive of applicable sales tax. Please allow 4-6 weeks for delivery after the auction closes.
Regular business hours are 9am to 5pm EST, Monday to Friday. As a signature is required upon delivery, please ensure that someone is at the delivery address to accept and sign for the package during regular business hours. The shipping rates are:Ī valid shipping address is required for all deliveries. Shipping charges will be added to the final bid price of each item.
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